A couple of weeks ago I told you that I took my internet provider business from Comcast to Verizon hoping for better prices and service. I had my first hiccup with Verizon this week: the second bill arrived and it included charges for items that I did not order and never used.
The items that they were charging me $14.99 for were Verizon Security and Backup Bundle 5GB and Verizon Games on Demand Unlimited. I don’t know how Verizon thought it could place these items on my account without me asking for them. The good news is that the customer service representative did take those items off my account and credited my account on the current bill.
I’ve always heard that it is important to review bills for extraneous charges and this was the first time that I’ve noticed such a trick on my own bill. Let me know in the comments if you’ve been over charged by your internet service provider.
3 responses so far ↓
1 ReneC // May 2, 2008 at 9:22 pm
Wow, I was just in the store today and they said I was not getting the cheapest price on my FIOS, so I needed to give them my email address to verify my new pricing. I now go into my email, and they said to activate the Security and Backup Bundle 5GB . Crazy!! HE NEVER said anything about that at all. I am a very technical person, and would have known if he said that to me. This is insane…….
2 Evan // Jun 9, 2008 at 1:27 pm
Rene, this is exactly what *should not happen*. How can they do this to you (and me and I’m sure many others)? Good luck getting them off your bill.
As I said, the CSR told me those items wouldn’t be charged but the bill never changed. I ended up calling them a few weeks ago and was told that they only reversed the second month of the service. I get to pay for the first month because I had those services for a whole month. Nothing I said would convince this guy that 1. I DID NOT order that service. 2. I canceled the service on the web site within days of the service starting up.
Watch out when you start your Verizon service because they are charging for services you don’t want and don’t ask for!
3 Debbie // Oct 18, 2008 at 8:07 pm
I just took over my 90 yr old father’s checkbook and bills. LO and BEHOLD Verizon started charging my father $7.99 for Verizon Security and Backup Bundle in Feb ‘08. This bundle is for SMALL BUSINESSES not for 90 yr olds!! Verizon owes me for 10 mos of services that were not requested. Good thing there’s a Verizon employee in the family. This is going to be investigated for sure!!!
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