Comments on: Verizon Adds Service and Charges Without Consent http://blog.evanwilder.com/2007/11/verizon-adds-service-and-charges-without-consent Sat, 28 Jan 2012 18:26:55 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Evan http://blog.evanwilder.com/2007/11/verizon-adds-service-and-charges-without-consent/comment-page-1#comment-6608 Evan Sat, 28 Jan 2012 18:26:55 +0000 http://blog.evanwilder.com/2007/11/verizon-adds-service-and-charges-without-consent#comment-6608 Chris, let us know what they tell you when you go back to the store to investigate! Chris, let us know what they tell you when you go back to the store to investigate!

]]> By: Chris http://blog.evanwilder.com/2007/11/verizon-adds-service-and-charges-without-consent/comment-page-1#comment-6606 Chris Sat, 28 Jan 2012 03:46:12 +0000 http://blog.evanwilder.com/2007/11/verizon-adds-service-and-charges-without-consent#comment-6606 Just opened my bill and saw where Verizon added a 75 MB Value Pack on 12/29/11. Yes, I was in the Verizon store that day inquiring only about a possible new phone...which I decided against getting...the Verizon Employee "noticed" that I was paying $59.99/mo for my current Mobile Broadband service and offered me the information that I could now receive it for about $10 cheaper with the same 5 GB that I already had. So I agreed - heck, why not get it cheaper and keep the same amout of coverage. That was it, nothing more to it, and I left. Then today when I open my bill, I see where this Value Pack mess had been added! WTH?? Can't wait to explode on him tomorrow when I go back down there!! Just opened my bill and saw where Verizon added a 75 MB Value Pack on 12/29/11. Yes, I was in the Verizon store that day inquiring only about a possible new phone…which I decided against getting…the Verizon Employee “noticed” that I was paying $59.99/mo for my current Mobile Broadband service and offered me the information that I could now receive it for about $10 cheaper with the same 5 GB that I already had. So I agreed – heck, why not get it cheaper and keep the same amout of coverage. That was it, nothing more to it, and I left. Then today when I open my bill, I see where this Value Pack mess had been added! WTH?? Can’t wait to explode on him tomorrow when I go back down there!!

]]> By: Steve Webster http://blog.evanwilder.com/2007/11/verizon-adds-service-and-charges-without-consent/comment-page-1#comment-6605 Steve Webster Wed, 25 Jan 2012 23:56:01 +0000 http://blog.evanwilder.com/2007/11/verizon-adds-service-and-charges-without-consent#comment-6605 Doug: If you would like to speak about this, I am available. Steve Webster Doug: If you would like to speak about this, I am available.

Steve Webster

]]> By: Doug N http://blog.evanwilder.com/2007/11/verizon-adds-service-and-charges-without-consent/comment-page-1#comment-6603 Doug N Wed, 25 Jan 2012 15:30:33 +0000 http://blog.evanwilder.com/2007/11/verizon-adds-service-and-charges-without-consent#comment-6603 Still going on Jan 25 2012 Still going on Jan 25 2012

]]> By: K http://blog.evanwilder.com/2007/11/verizon-adds-service-and-charges-without-consent/comment-page-1#comment-6591 K Wed, 14 Dec 2011 23:45:21 +0000 http://blog.evanwilder.com/2007/11/verizon-adds-service-and-charges-without-consent#comment-6591 Verizon placed unaurthorized charges on my bill as well. I made several calls to remove AND put my numerous requests in WRITING! Still no luck. I have forwarded all my documentation to my State Attorney General's Office to file formal complaint. I was also told if consumer DOES NOT put request in writing, Verizon has no legal resposibility to remove charges. Its your word against theirs. Telephone calls to Customer Service are worthless in any dispute or court of law. It's mandatory all billing disputes be in writing and sent within the legal time frame of 30-60 days upon receipt. Read the back portion of Verizon bills and act accordingly. Document everything and keep detailed records of dates, times, names of CS reps u spoke to and their employee ID #. If they tell you they dont have # they are lying! Document everything they said and ask what EXACT date the credit will appear on your statement. They wont tell you of course. They will play dumb just to shut you up and get rid of you. Credit will NEVER be issued to your account. Document everything! Keep copies of all written correspondence and PROOF you sent it. Send RETURN RECEIPT REQUESTED! DO NOT DISPUTE CHARGES ONLINE! You won't have a leg to stand on. Your Attorney General's Office will ask for all docs so be prepared to provide WRITTEN docs. They will investigate and Verizon MUST answer. FTC only gathers your info. and logs all complaints to look for a "pattern" of abuse. Not a waste of time but AG will take action. Deceptive billing practices is a blatant violation of the Fair Credit and Billing Act. Good Luck! Verizon placed unaurthorized charges on my bill as well. I made several calls to remove AND put my numerous requests in WRITING! Still no luck. I have forwarded all my documentation to my State Attorney General’s Office to file formal complaint. I was also told if consumer DOES NOT put request in writing, Verizon has no legal resposibility to remove charges. Its your word against theirs. Telephone calls to Customer Service are worthless in any dispute or court of law. It’s mandatory all billing disputes be in writing and sent within the legal time frame of 30-60 days upon receipt. Read the back portion of Verizon bills and act accordingly. Document everything and keep detailed records of dates, times, names of CS reps u spoke to and their employee ID #. If they tell you they dont have # they are lying! Document everything they said and ask what EXACT date the credit will appear on your statement. They wont tell you of course. They will play dumb just to shut you up and get rid of you. Credit will NEVER be issued to your account. Document everything! Keep copies of all written correspondence and PROOF you sent it. Send RETURN RECEIPT REQUESTED! DO NOT DISPUTE CHARGES ONLINE! You won’t have a leg to stand on. Your Attorney General’s Office will ask for all docs so be prepared to provide WRITTEN docs. They will investigate and Verizon MUST answer. FTC only gathers your info. and logs all complaints to look for a “pattern” of abuse. Not a waste of time but AG will take action. Deceptive billing practices is a blatant violation of the Fair Credit and Billing Act. Good Luck!

]]> By: John http://blog.evanwilder.com/2007/11/verizon-adds-service-and-charges-without-consent/comment-page-1#comment-6585 John Thu, 03 Nov 2011 22:22:24 +0000 http://blog.evanwilder.com/2007/11/verizon-adds-service-and-charges-without-consent#comment-6585 Hello all, I have also had this problem. It is absolutely illegal and all of your payments should be refunded. If they are not (and even if they are) I suggest everyone files a complaint with the FCC via the following link: https://esupport.fcc.gov/ccmsforms/form2000.action?form_type=2000B This is a very sketchy business practice and Verizon should be ashamed of practicing it. These complaints are what led to them refunding unauthorized cell phone charges one year ago. Please be vocal about this for all those that cannot. Hello all, I have also had this problem. It is absolutely illegal and all of your payments should be refunded. If they are not (and even if they are) I suggest everyone files a complaint with the FCC via the following link:

https://esupport.fcc.gov/ccmsforms/form2000.action?form_type=2000B

This is a very sketchy business practice and Verizon should be ashamed of practicing it. These complaints are what led to them refunding unauthorized cell phone charges one year ago. Please be vocal about this for all those that cannot.

]]> By: Fritz http://blog.evanwilder.com/2007/11/verizon-adds-service-and-charges-without-consent/comment-page-1#comment-6584 Fritz Mon, 31 Oct 2011 22:59:08 +0000 http://blog.evanwilder.com/2007/11/verizon-adds-service-and-charges-without-consent#comment-6584 My 90 yr old grandmother was suddenly charge $5.99 per month for call forwarding . She has never ordered it and doesn't even know what it is. I spent 1/2 on the phone having the charge credited. They are stealing from the public. My 90 yr old grandmother was suddenly charge $5.99 per month for call forwarding . She has never ordered it and doesn’t even know what it is. I spent 1/2 on the phone having the charge credited. They are stealing from the public.

]]> By: Steve Webster http://blog.evanwilder.com/2007/11/verizon-adds-service-and-charges-without-consent/comment-page-1#comment-6583 Steve Webster Wed, 19 Oct 2011 19:05:59 +0000 http://blog.evanwilder.com/2007/11/verizon-adds-service-and-charges-without-consent#comment-6583 Becky: I am. Feel free to email offline. Steve Webster Becky: I am. Feel free to email offline.

Steve Webster

]]> By: Becky http://blog.evanwilder.com/2007/11/verizon-adds-service-and-charges-without-consent/comment-page-1#comment-6582 Becky Wed, 19 Oct 2011 18:29:52 +0000 http://blog.evanwilder.com/2007/11/verizon-adds-service-and-charges-without-consent#comment-6582 @ Steve Webster. Are you still organizing an action? @ Steve Webster. Are you still organizing an action?

]]> By: Lightseeker001 http://blog.evanwilder.com/2007/11/verizon-adds-service-and-charges-without-consent/comment-page-1#comment-6581 Lightseeker001 Sat, 08 Oct 2011 05:07:59 +0000 http://blog.evanwilder.com/2007/11/verizon-adds-service-and-charges-without-consent#comment-6581 I have been trying to find a way to remove Starz Play from my bill. I called once and the agent said they could not find it! I did not order this Internet feature and want it removed immediately. I resent being charged $5.99 a month for something I did not ask for and do not want. I have been trying to find a way to remove Starz Play from my bill. I called once and the agent said they could not find it! I did not order this Internet feature and want it removed immediately. I resent being charged $5.99 a month for something I did not ask for and do not want.

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